Critical servicesDependencies & responsibilities
EXPERTISE / 09Maintenance / Backups / Continuity
Maintenance, backups & disaster recoveryAnticipate incidents.
Anticipate incidents.
Prepare the recovery.
Application maintenance, backups, monitoring and recovery planning: we build support that matches how critical your services are.
BackupsRestores actually tested
Recovery planProcedures & drills
A backup protects the data. A recovery plan prepares the real restart.
Objectives, dependencies, procedures and drills make the setup verifiable.
Continuity is prepared, then verified.
Backup, maintenance and recovery do not cover exactly the same need. We articulate them around the critical services, the business objectives and the means available to operate them.
Keep an application operable.
Track fixes, updates and planned changes, with known priorities and a known scope.
Verify that you can restore.
Define what must be backed up, where, how often and with which test procedure.
Prepare the restart of the business.
Identify the recovery order, the dependencies and the people needed to bring the service back.
SCOPE OF WORKWhat we do,
What we do,
in practice.
01
Qualify the criticality
Tie each service to its users, its business impact and its dependencies. Recovery objectives are defined with the operational owners.
02
Build the setup
Define maintenance, monitoring, backups and procedures within the scope. Separate the responsibilities of RGAIX, the client and the hosting provider.
03
Test the procedures
Run the agreed restore or recovery drills. Record the results, the observed durations, the difficulties and the gaps against the objectives.
04
Keep the documentation alive
Changes to the application, the data or the architecture can alter the recovery setup. Plan the moments when it must be reviewed.
THE DELIVERABLESEnough to decide,
Enough to decide,
validate and take over.
The documents and the work serve your team. Their level of detail is defined by the scope and the criticality of the project.
GOOD TO KNOW
Service commitments and recovery objectives are contracted according to the architecture, the dependencies and the means agreed upon.
EXAMPLE DELIVERABLER / TECH
Maintenance, backups & disaster recovery
ScopeServices, criticality and people involved
ObjectivesRTO / RPO and assumptions
ProceduresBackup, restore and recovery
VerificationDrill results and improvements
Scope • Decisions • Owners • Validation
PREPARING OUR CONVERSATIONWhat helps us
What helps us
frame the work.
- Your business objective and the users involved.
- The existing systems, the dependencies and who is available.
- The constraints on schedule, budget and operations.
- The criteria that will let us validate the result.
THE USEFUL QUESTIONS
Clarify before committing.
Is a backup enough to have a recovery plan?
No. A recovery plan also accounts for dependencies, access, procedures, responsibilities and the validation of the service once it is back.
Do you guarantee a recovery time?
A commitment must be defined according to the architecture, the means, the dependencies and the contractual conditions. An objective typed into a tool is not a guarantee.
CONCRETE EXAMPLE / SCENARIO
Verify the recovery of an ordering tool.
Multi-site company / business continuity
Illustrative scenario, not attributed to a real client.
01 / The starting situation
Backups exist but no full drill has confirmed that the teams could resume work after losing the environment.
02 / Our intervention
Define the business objectives, identify the dependencies, prepare a recovery environment and run a restore drill with verification of the journeys.
03 / What would be delivered
A drill report, observed durations, gaps against the objectives and prioritised actions. Future commitments are based on the setup that is retained.
A clear scope.
A useful intervention.
Application maintenance, backups, monitoring and recovery planning: we build support that matches how critical your services are.